More and more design and research teams are looking to leverage data sources beyond the traditional research data like customer interviews and usability studies. More research teams are tapping into data sources like support tickets, sales conversations, and survey responses to bring context to their findings and identify better research questions.
Delighted helps teams gather feedback from customers efficiently. With a beautiful user interface, you can run NPS surveys and any other types of surveys in seconds.
This is why we’re excited to announce significant updates to our integration with Delighted, the leading platform for capturing NPS data. Integrating EnjoyHQ with Delighted allows you to consolidate NPS scores and responses with customer feedback from other sources, making it possible to do comprehensive customer research.
Now the integrations allow you to import any additional questions and metadata you are gathering beyond NPS surveys.
When you connect your Delighted data to EnjoyHQ, NPS scores and survey responses are automatically organized alongside any other feedback you send to EnjoyHQ. You can then do customer research across all of your sources and highlight important pieces of feedback, tag feedback with keywords, and segment your research by detractors, passive users, and promoters.
If you’re already an EnjoyHQ customer, simply navigate to your integrations page and select the Delighted icon to get started. You’ll be doing your best customer research in no time! Learn more here.
If you’re not a customer but want to learn more about integrating your Delighted data with EnjoyHQ, book a demo here or start a free trial today!