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Feedback Management

Learn about how modern teams use customer feedback and user research data to stay ahead and build products people love.

UX Research

Implementing Atomic Research using EnjoyHQ

In this guide, we’ll assume that you already know the fundamentals of Atomic Research and that you are looking for the perfect tool to implement this framework at your organization. If that’s not the case, we highly recommend you explore the links below before diving into this guide.

  • Sofia Quintero
    Sofia Quintero
7 min read
Feedback Management

Delighted + EnjoyHQ integration now more powerful than ever

More and more design and research teams are looking to leverage data sources beyond the traditional research data like customer interviews and usability studies.

  • Sofia Quintero
    Sofia Quintero
1 min read
UX Research

The Secrets to Successful Repository Adoption

This session will help you identify successful strategies and tactics that can dramatically increase your chances of success, especially when it comes to getting the rest of your team or organization on board.

  • Sofia Quintero
    Sofia Quintero
1 min read
Feedback Management

How to Build an Effective UX Research System

As a solo researcher, most of your time goes into juggling a never-ending list of research requests and all the time-consuming logistics involved in getting to meaningful insights.

  • Sofia Quintero
    Sofia Quintero
1 min read
UX Research

Six Great Online Communities for UX and Research Ops

That’s what we’ll be exploring in this round-up of research ops and UX communities. Although only one of these communities is specifically dedicated to research ops, the others have channels in which topics such as recruitment, processes, and logistics are frequently...

  • Sofia Quintero
    Sofia Quintero
5 min read
Feedback Management

How to use customer feedback across customer success and product

From ensuring your organization is ready to receive and act on customer feedback to creating an effective flow of feedback, here are some of the key takeaways from the event.

  • Sofia Quintero
    Sofia Quintero
11 min read
Feedback Management

Taming the Wild

Depending on the information set, some taxonomies are extremely complex. In fact, the science of taxonomy is a discipline unto itself. But it doesn’t have to be complicated. At its simplest, a taxonomy is just a way of naming and classifying things according to their similarities and differences.

  • Sofia Quintero
    Sofia Quintero
15 min read
UX Research

How to Use Project Checklists to Improve Your UX

According to data published by researchers at the Harvard T.H. Chan School of Public Health, more than 234 million major surgical procedures are conducted around the world every year. While most of

  • Dylan Ortega
    Dylan Ortega
7 min read
Feedback Management

Managing Internal Feedback Loops

This pressure sometimes shows up in the shape of sales teams pushing for features and changes so that they can win a contract. Sometimes it looks like emails from your executive team. And sometimes it looks like a stream of Slack messages from your

  • Sofia Quintero
    Sofia Quintero
4 min read
UX Research

Turning Customer Feedback Into a Hypothesis

Learn how to turn customer feedback into testable hypotheses using an age-old methodology.

  • Dylan Ortega
    Dylan Ortega
4 min read
UX Research

Building a customer research process

Customer research is an extremely broad term — like other high level concepts such as inbound marketing or product management, companies unpack the subcategories beneath these concepts in order to build tailored processes that result in key outcomes.

  • Dylan Ortega
    Dylan Ortega
4 min read
UX Research

Product discovery: Making progress towards the innovation land — Interview with Nikkel Blaase, Product Designer at XING

In this Interview, we talk about what product discovery means, how to choose the right methodologies and how to get your team members on your side. Enjoy.

  • Sofia Quintero
    Sofia Quintero
9 min read
Success Stories

Building effective feedback loops

In this Interview, Luke from Minaal shares his process for understanding customer needs, team alignment and his advice on how to get started.

  • Sofia Quintero
    Sofia Quintero
4 min read
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