UX Research - Customer Insights Blog

Welcome to Taxopalooza! 🎉

Are you a UX researcher, designer, or product manager looking for better ways to organize your customer research data and insights? Are you planning to or are in the process of building a Research repository? 🤔

Feedback Management

Delighted + EnjoyHQ integration now more powerful than ever

More and more design and research teams are looking to leverage data sources beyond the traditional research data like customer interviews and usability studies.

The Secrets to Successful Repository Adoption

This session will help you identify successful strategies and tactics that can dramatically increase your chances of success, especially when it comes to getting the rest of your team or organization on board.

Feedback Management

How to Build an Effective UX Research System

As a solo researcher, most of your time goes into juggling a never-ending list of research requests and all the time-consuming logistics involved in getting to meaningful insights.

Success Stories

How to build an effective UX Research Repository with Jared Forney from Okta

How do other people build successful research repositories? 🤔 To answer this question we hosted a live session with Jared Forney, Senior UX Researcher at Okta. Jared shared his journey implementing EnjoyHQ at Okta

Six Great Online Communities for UX and Research Ops

That’s what we’ll be exploring in this round-up of research ops and UX communities. Although only one of these communities is specifically dedicated to research ops, the others have channels in which topics such as recruitment, processes, and logistics are frequently...

How the COVID-19 Crisis Is Affecting UX Teams

On March 11, 2020, the World Health Organization declared COVID-19 a global pandemic. On 1st of April, I launched a survey to find out exactly how user research and the teams that support it have been impacted. The results were surprising in so many ways.

Must-Follow Twitter Accounts For UX Research and Research Ops

That’s why we’ve put together this list of the must-follow Twitter users for UX and research ops practitioners.

Product Management

How MURAL uses EnjoyHQ to democratize access to customer feedback and user research data

We had the opportunity to chat with Agustin Soler, Co-founder and Head of Product at MURAL. We talked about how to use customer feedback and user research to drive product decisions and the importance of empowering product teams with the right data.

Success Stories

How EnjoyHQ Is Helping Pitch Shape The Future Of Collaborative Presentations

We were thrilled when senior product marketing manager Kate Donahue and community support lead Verena Kuhn took some time out of their busy schedules to share with us how EnjoyHQ has helped their company...

Success Stories

How HoneyBook Made Research Available to Everyone — and Doubleddown on their Mission to be a Customer-Centric Company

Nicole found that their progress was delayed every time they set out to start a new research project — or worse, they were doing the research again because it was faster than trying to find the insights they already had.

Why UX Research Repositories Fail

I will assume you are reading this post because you are either planning to implement a research repository in your company or you’re in the middle of your implementation. Either way, this

Feedback Management

How to use customer feedback across customer success and product

From ensuring your organization is ready to receive and act on customer feedback to creating an effective flow of feedback, here are some of the key takeaways from the event.

The Evolution of UX Research Through One Designer’s Perspective

We explored his personal UX evolution over the past twenty years, and how he has adapted his approach to fit the capabilities, challenges, and opportunities of each new professional environment.

Building the foundations of ResearchOps at Workhuman - An Interview with Julie Pechony Jones, an intrapreneur Product Designer turned Product Researcher.

Recently, we had the opportunity to pick the brain of Julie Pechony Jones, Senior product designer turned Product research team lead at Workhuman. What we learned from our conversation with her, is that

Research Ops 2020: What Your Company should be thinking about

With 2020 coming up fast, I got curious about what UX and research executives were thinking about when it comes to their strategy for the year. I reached out to 25 executives and the results were fascinating.

Meagan McDonald on Research Ops - From Ph.D. candidate to UX Leader

We recently had the pleasure of sitting down with Meagan McDonald, a Senior UX researcher at Handshake. Sofia took us along her journey from Ph.D. candidate to UX leader showing us how

Building the Foundations of Research Ops at Okta.

We recently sat down with Jared Forney, UX Researcher at Okta, to discuss some of the challenges facing his research team as they scale and how embracing Research Ops has provided a path to meet their increased internal demand for research.

Curated Resources for Product Designers Who Do Research

As a product designer, you hopefully rely on user experience research to inform your work and the experiences you create. Some product designers are fortunate to be supported by robust UX teams with

Survey Says, Design Ops and Research Ops Are Two Peas in a Pod

See what Design Ops leaders have to say about the future of their discipline and the rise of Research Operations.

How to build UX Research as a function from the ground up

Megan is the Principal UX Researcher at Trifacta. We recently spoke about her experiences building UX Research as a function from the ground up while sharing plenty of tips for teams looking to scale research.

How Personas Improve Onboarding UX

Chances are, your UX designers have heard the mantra that the team needs to get out of their own heads. Moving from that abstract notion to real strategy, however, is easier said than

UX Spotlight: Ashley Greene, Founder and CEO of Instratify

Ashley Greene is the CEO and Founder of Instratify, the user research and customer-driven growth firm for the world’s most innovative companies. She is also a keynote speaker at tech and marketing

How to Hire a Remote UX Designer

With design playing an increasingly important role in product development, even large design teams are sometimes forced to rely on a little extra help from freelance talent. As the so-called “war for talent”

Which User Research Method Is Best for Mobile Apps?

No two software products are exactly alike, even among similar products aimed at similar markets. This is what makes user research such an exciting process—not to mention the practically infinite ways in